Tuesday, September 30, 2008

Online Shopping—in the Store



SEPTEMBER 30, 2008

Using e-commerce to expand physical store offerings

"But the price listed on your Website was lower!"

Statements like this may not be heard in retail stores for much longer. Some stores have maintained Web-exclusive pricing or acted as if consumers never researched on the Internet before making a trip to pick up their products.

Yet nearly six out of 10 consumers in the US now use the Internet as their first choice for researching items purchased in a store, according to Nielsen Online, and smart retailers are bringing the e-commerce element to brick-and-mortar.

Some retailers are providing in-store kiosks and wireless devices to let shoppers access a store's Website for product information or to place an online order, according to AMR Research.

More than four out of 10 retailers surveyed said they offered such services, and nearly three-quarters said they planned to do so by 2010.

Store kiosks can save the sale for retailers by creating "an endless aisle of products" when the store is out of stock or space limitations prevent the retailer from displaying its full selection.

The loss of sales to competitors due to stockouts measures $93 billion, according to the 2008 "Store Systems Study" produced by RIS News and research partner IHL Group. Another application of store kiosks is to provide customers with supplementary product information available from the retailer's Website.

Agencies and brands from all verticals rely on eMarketer Total Access for analysis and data. Daily articles are just the tip of the iceberg. Find out what you are missing. Learn more about Total Access today.

Contextual advertising platform - now in Spanish. - Advertising - BizReport

Contextual advertising platform - now in Spanish. - Advertising - BizReport: "BizReport : Advertising : September 24, 2008

Contextual advertising platform - now in Spanish.
A new offering from Lucid Media could help marketers targeting the Hispanic population. This week, Lucid Media released a Spanish-language version of it's ClickSense contextual advertising platform. In the US, Hispanic Internet users are expected to reach more than 20 million by 2010 and researchers have found that a bi-lingual approach is the way to go.

by Kristina Knight

lucidmedia.gifThe ClickSense platform incorporates more than 14,000 categories, giving marketers the ability to highly target display ads to consumers. In addition to display, the platform allows marketers to use direct marketing and gives brand advertisers a better chance to engage this growing demograpic.

'The online buying power and growth of the Spanish speaking demographic cannot be ignored,' said Ajay Sravanapudi, President and CEO of Lucid Media. 'Given that the growth of Spanish speaking Internet users is outpacing the rest of the world's usage growth, we felt that it would be in our clients' best interests to be among the very first to market with highly targeted contextual advertising capabilities.'

According to a recent report from CommuniSpace, Hispanic consumers prefer to be active in online comm"

Monday, September 29, 2008

Ad Age's Media 100 List Gives Glimpse of a New Order

Google Catapults to 12th; Time Warner Prepares to Cede Top Spot to Comcast

NEW YORK AdAge.com) -- Old-media guardians might find some solace in Ad Age's annual list of the 100 Leading Media Companies, which can be found on AdAge.com starting this week. Not a single company in the top 10 has budged even one spot since last year. Nineteen of today's top 20 were last year's top 20 too. And we thought there was a media revolution going on.

But linger a little, and there's enough to give any media seller the willies. Google, a company that wasn't even on anyone's radar a decade ago, has cut past former giants like a hot knife through butter to land at No. 12. Time Warner, the country's biggest media company every year since 1995 and once more this year, is poised to cede its top spot to Comcast with the pending spinoff of Time Warner Cable.

Sign of the times
So Time Warner steps from its throne to concentrate on creating great content, and Comcast, essentially a distribution company, rises in its place. That's surely a sign of the times. And as Time Warner Cable spins out from its parent in mass media, it is working with Comcast and four other cable providers to build Project Canoe -- the high-profile effort to make addressable and interactive TV ads easier to buy, sell and measure. Microsoft, 31st in this year's media-company ranking but nowhere on the list 10 years ago, just bought Navic Networks, an addressable-ad-technology provider.

Google -- whose leap to 12th from 19th last year was the only big gain in the top 20 -- has just won a deal to sell some commercials on NBC Universal networks. That deal will allow NBC Universal to share in the second-by-second viewer data Google gets from the Dish Network. Dish is No. 9 in our media ranking this year, up from 73rd 10 years ago.

"This is a changing of the guard," said Rishad Tobaccowala, CEO of Denuo Group and chief innovation officer for Publicis Groupe Media. "If you look back 20, 30 years ago, the major companies would probably be print-based. Then they move to basically be broadcast based. Now we're looking at companies that have basically digital or technology underpinnings."

"Ten or 20 years from now, I think what you will find is half of the existing players will still be around," Mr. Tobaccowala added. "They may be under different ownership. And we may see people like a Cisco and an Amazon."

New entrants
For the record, neither Cisco nor Amazon has crashed our list -- yet. But the ranks include many companies that weren't always considered media ventures. And there are plenty of brands that didn't exist when cable was the hot new technology.

"If you look back at the advent of the printing press, newspapers, telegraph, radio, TV, cable and then the internet, these are all seminal periods of change," said Patrick Quinn, president-CEO of PQ Media, a research company that's charted plenty of change itself. "Now we've gone beyond launching new platforms based on new technology to actually improving their efficiency, targeting and usability."

The newcomers are slowly but relentlessly taking the place of companies once considered the bedrock of American media. Ten years ago, newspaper owners including the New York Times Co., Gannett and Advance Publications held half of the top 10 slots on our leader board. Now it's down to two: News Corp. and Cox. That's probably a lasting phenomenon too.

"Their position in a listing is the least of their problems," said Lauren Rich Fine, a longtime newspaper analyst for Merrill who now teaches at Kent State.

"What's interesting from a historic perspective is seeing companies that pursued diversification by adding divisions are now the ones spinning them off," Ms. Fine said. "The pendulum is swinging."

Content/distribution splits
Conglomerates are indeed simplifying their stories to investors. Distributing content is easier than ever, so content companies are less determined to own the means of distribution. Companies including E.W. Scripps are splitting their newspaper operations from their broadcasting businesses. Barry Diller has been breaking IAC/InterActiveCorp into pieces.

What's less clear is how far back the pendulum will swing -- and who the buyers will be.

"When we do it in 2018, how many companies will have a significant mobile presence?" asked Leo Kivijarv, VP-research at PQ Media. "Will Verizon be No. 9? Will they buy a TV station in the next 20 years as mobile becomes more important in the U.S.?"

Increasing numbers of international players, particularly from India and China, are likely to climb the ranks here too, according to Mr. Tobaccowala. Bollywood's Reliance Big Entertainment has just agreed, for example, to invest some $550 million in DreamWorks.

"You've already seen the digital players, you've already seen the technology players," Mr. Tobaccowala said. "You're also going to see the global players."

'New paths to big-ness'
Not only does this list reflect the shifts taking place in the industry, it is perhaps itself being rendered irrelevant by them. "You're making the wrong list," said Jeff Jarvis, author of "What Would Google Do?" and director of the interactive journalism program at the City University of New York. "There are new paths to big-ness. And those paths are not necessarily through ownership and corporate control."

Witness the astounding reach of ad-network operators such as Glam Media, Mr. Jarvis said. It reaches millions without owning the content or the distribution. Advertisers can put together ad hoc networks anytime they're will to put in the effort.

"The mass market is dead, replaced by the mass of niches," Mr. Jarvis said. "Advertising people roll their eyes at me and say, 'No, no, no.'" They cite big draws such as "American Idol," he said. "But we all know how inefficient that's been. And what's artificially propping it up has been the advertising industry, because they like one-stop shopping. They're not built to find these highly targeted networks."

B2B Marketers Ready to Spend Online



SEPTEMBER 29, 2008

Growth will be low, but at least it will be growth.

B2B marketers in the US plan to increase spending on Internet marketing more than traditional marketing, marketing hires or overall marketing through July 2009, according to a study by Duke University's Fuqua School of Business commissioned by the American Marketing Association.

B2B services marketers surveyed said they would bump up their Internet marketing spending by nearly 18%, compared with less than 6% for traditional marketing. B2B product marketers planned to be even more conservative, increasing Internet marketing by less than 13% and traditional marketing by less than 2%.

Any increase will be welcome.

Total B2B ad spending was down 2.9% in 2007, according to an analysis of TNS Media Intelligence data by BtoB Magazine. The B2B Internet ad spending category, which did not include paid search or online video ads, declined by 0.4% in 2007.

“B2B marketers are increasing their online spending, particularly for customer acquisition, because they can measure it and determine quickly whether it is working,” said Carol Krol, senior analyst at eMarketer. “In an age of heightened accountability, the ability to measure is critical.

“They are also simply following customers," Ms. Krol said. "Their customers are researching and evaluating products and services online, particularly in the early phases of the purchasing cycle, so it makes sense to be where they are congregating.”

Agencies and brands from all verticals rely on eMarketer Total Access for analysis and data. Daily articles are just the tip of the iceberg. Find out what you are missing. Learn more about Total Access today.

Saturday, September 27, 2008

Book Review: Neuromarketing THE FUTURE

Book Review: Neuromarketing

September 10th, 2008 by Karlyn Morissette

Neuromarketing I breezed through a bunch of marketing books this weekend, but the one that really stood out as useful was Neuromarketing by Patrick Renvoise and Christophe Morin. If you do marketing in any way, shape or form this book should be on your “to read” list. It describes how the brain makes decisions and how you can hone your designs and messages to give your organization a competitive advantage.

Neuromarketing discusses the three parts of the brain and their function:

  • New Brain: Processes rational data. This part of the brain may not be fully formed until you are 24-years-old.
  • Middle Brain: Processes emotions and gut feelings.
  • Old Brain: The real decision maker. This is the first part of the brain to develop and makes all decisions. It’s sole concern is the physical survival of the body. The old brain is 45,000 times older than the written word, which means that written words don’t impact it.

When the old brain makes decisions, it consults with the new and middle brain. This leads to emotionally-led decisions, which are then justified rationally.

So how do you reach the old brain, since it doesn’t understand words? The authors offer several suggestions to appeal to the old brain in terms that it recognizes:

  1. An Audience-Focused message: The old brain is not concerned with anything not related to its own well-being. Therefore your messages must be 100% audience focused. They don’t care about your organization. They care how your organization can help THEM.
  2. Contrast: Use contrasting examples, such as before/after, risky/safe, with/without, fast/slow, etc.
  3. Tangible Input: Ideas should be simple and easy to grasp. Make sure your audience can easily recognize and process your terms (such as dollar value).
  4. Focus on the Beginning and the End: Put the most important points at the beginning of a message (this can also apply in a presentation). The once the old brain has assessed that there is no immediate danger, it will try to conserve energy by paying less attention to the middle of the message.
  5. Visual Stimuli: The old brain responds to visuals before the new brain has time to process what they mean.
  6. Emotion: We remember events better when we’ve experienced them with strong emotion. If customers can’t remember your message, why would they choose your product?

Now that we know what the old brain will pay attention to, the authors offer a four-point plain for integrating these strategies into our marketing plan:

Diagnose the Pain: You have to figure out what “pain” your audience is experiencing - what do they really want/need? What benefits do you have that relieve that pain? For example, when Dominoes found out that the real reason customers weren’t utilizing delivery was that they were worried about the time it would take for the pizza to get to their house, they implemented a 30-minute guarantee. The pain of your audience falls into three categories: financial, strategic or personal. Marketing efforts should focus on the things that cause the MOST pain, rather than things that your audience doesn’t really care about. Finally, your audience must acknowledge that they have a certain pain in order for your offer of relief to appeal to them.

Differentiate Your Claims: The old brain responds to clear, solid contrast. How are you different than your competitors? How are you different than doing nothing? What’s UNIQUE about what you’re selling? Don’t just say that you’re one of many companies that offer basically the same thing. You may have to be creative about your claim of differentiation but if you aren’t different, you’re basically selling your competitors products for them.

Demonstrate the Gain: Now that you’ve differentiated yourself from your competitors, you have to demonstrate through a tangible message that your audience will benefit from your product. You can do this through stories, an actual demo, data that relates back to tangible value or a vision statement (though this tactic is the least affective because it requires faith.

Deliver to the Old Brain: It’s critical to deliver this message in the way that the old brain will understand, which you can do by grabbing the user’s attention right off the bat, using big picture analogies, making sure your claims are clearly articulated and using phrases that appeal to our self-centered nature by using key words like “you”.

Overall, this book is definitely worth the $22 I paid for it. It’s full of practical and applicable information that can be incorporated into any marketing campaign.

Wednesday, September 24, 2008

Yahoo! Launches Transformative Digital Ad Platform


San Francisco Chronicle and San Jose Mercury News First Customers to Go Live

NEW YORK, Sep 24, 2008 (BUSINESS WIRE) -- Emmy(R) Award nominee and Golden Globe(R) Award winner Jon Hamm of AMC's original drama series Mad Men(R), today joined Yahoo!'s Chief Executive Officer Jerry Yang, President Sue Decker and Executive Vice President of Yahoo! U.S. Hilary Schneider for the 5th annual Advertising Week conference in New York to announce the launch of APT from Yahoo!. Formerly known as AMP!, APT from Yahoo! is an intelligent innovation in online media, a digital advertising solution that streamlines the process of planning, buying and optimizing display advertising. APT is designed to simplify the process of buying and selling ads online while connecting all the market players -- publishers, advertisers, agencies, networks, partners and developers -- from a unified platform to do business more efficiently and effectively. The platform is rolling out as planned in phases beginning with publishers the San Francisco Chronicle of Hearst Newspapers and San Jose Mercury News of MediaNews Group.

"The advertising landscape has changed dramatically since the days when Don Draper was roaming the halls of Sterling Cooper," said Jerry Yang. "While Mad Men celebrates the Madison Avenue of 40 years ago, APT from Yahoo! clearly represents the future."

As a Web-based solution with the potential to allow unprecedented ease of cross-selling across the largest open network of publishers, advertisers, ad networks and agencies from a single integrated interface, APT is a single platform for connected digital advertising, including ad serving, ad network and ad exchange. It is designed to streamline advertisers' ad-buying process for multiple accounts across multiple publishers, and enable creative testing and campaign optimization. It is also intended to help advertisers precisely yet easily identify audiences through geographic, demographic and interest-based targeting while enabling publishers to better monetize their content as well as making better connections across the Web.

"One of the major benefits of APT from Yahoo! is the fact that it's an open system, designed to enable advertisers to reach their audiences in their favorite places across the Web, and publishers to monetize inventory across the broadest possible demand channels," said Sue Decker. "As we transform the advertising marketplace, we're excited to have key members of the Newspaper Consortium, the San Francisco Chronicle and San Jose Mercury News, lead the way in this historic journey."

For publishers like the San Francisco Chronicle and San Jose Mercury News, APT is designed to improve monetization capabilities and increase advertising revenue with solutions targeted at accelerating the ability to take advantage of premium brand and performance-based advertising. Key benefits include:

-- Fostering a more transparent marketplace through the ability to connect to new business partners for cross-selling;

-- Providing ad selection and inventory management tools to match relevant ads to marketers' target audience; and

-- Allowing publishers to manage their own private networks.

"The Newspaper Consortium's open, collaborative and exciting partnership with Yahoo! is enabling a crucial transformation in the newspaper industry," said George Irish, President, Hearst Newspapers. "With this next-generation platform we can realize the powerful combination of Yahoo!'s technology innovations, national reach and partner network with the Consortium's rich local content, sales forces and local market expertise."

"When Yahoo! showed us the platform's potential in February this year, the Newspaper Consortium was impressed by Yahoo!'s commitment and investment in a game-changing technology that would significantly advance our efforts to monetize the Web," said William Dean Singleton, Vice Chairman and CEO, MediaNews Group. "Seven months later, I am very proud to announce that Yahoo! has executed, and we are jointly accelerating toward fully using the platform to aggregate inventory, target relevant audiences and drive revenue growth."

Some of the initial capabilities featured in the new platform include:

-- Guaranteed cross-selling with pre-defined selling rules

-- Ad Exchange for non-guaranteed inventory

-- Advanced audience targeting techniques based upon behavior and geography

-- Inventory lookup and forecasting across individual and partner sites

-- Creative workflow automation and personalization

-- Powerful rate card tools for improved yield management

-- Filters for better controls around creatives

-- Flexible and powerful APIs

-- Federated ad call to support multiple ad formats

Yahoo! has developed a systematic integration plan for adding other Newspaper Consortium partners onto APT throughout this year and into next year. APT is a significant component of the unique and deep collaboration between Yahoo! and America's newspapers. Launched in 2006 with 176 newspapers across the United States, the strategic partnership to create one of the largest and most comprehensive advertising networks in the online industry now comprises 35 media companies spanning 784 newspapers.

Yahoo! will start to make the platform available to other parties including advertisers, publishers, networks and agencies in 2009.

Additional information on APT is available at http://apt.yahoo.com. For press materials including executive bios, APT screen shots and images visit http://apt.yahoo.com/newsworthy.

Tuesday, September 23, 2008

Two-year countdown to massive growth: Online Video

Two-year countdown to massive growth

If eMarketer’s original estimate of $1.3 billion for video ad spending in 2008 appears to have been off the mark, the question is more a change of methodology than of perspective. That is, the basis has changed, but eMarketer’s prognosis for online video advertising has not.

It now appears that the market will take until 2010 to surpass the $1-billion mark. Beyond 2010, huge additional sums will go to online video advertising each succeeding year. Two essential factors will support that growth: more trusted video content to sustain advertising and more large advertisers (brand marketers, mainly) seeing enough scale to enter this market in a big way.

While only 2% of total Internet ad spending will go to video in 2008, that share will be nearly five times higher by the end of 2013.

Further, as total Internet ad spending approaches total television ad levels in 2013, it will become commonplace for TV network ad sales to be a two-way play, with media buyers looking to both online and TV for most campaigns, even in the upfront market.